Grucify ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our grocery shopping application ("Grucify").
• Name
• Email Address
• Phone Number
• Delivery Address
• Device Information (model, OS version, unique device identifiers)
• IP Address
• Browsing Behavior within the App
If you allow location access, we collect your real-time location to improve delivery services.
• When you sign up or update your profile.
• When you place an order or make a payment.
• When you contact customer support.
• To process and deliver your orders.
• To communicate with you regarding your orders and support requests.
• To personalize offers and promotions.
• To enhance security and prevent fraudulent activities.
• To improve app performance and user experience.
We do not sell or rent your personal information. However, we may share it in the following cases:
• Third-party services like payment gateways, delivery partners, and cloud storage providers. our rights and prevent fraud.
• For legal reasons if required by law or to protect our rights and prevent fraud.
You have the following rights:
• Access & Update: You can view or update your personal information in the app settings.
• Delete Account: You can request account deletion by contacting our support team.
• Opt-Out: You can opt out of promotional messages through the app settings.
• At Grucify, we aim to deliver your orders as quickly and smoothly as possible. Once an order has been successfully placed through the app, it cannot be cancelled directly from the app by the customer. However, we do understand that sometimes situations may change.
• If you wish to cancel your order after it has been placed, you may request cancellation by informing the delivery partner when they arrive. Please make sure to clearly explain your reason for cancellation. The reason should be genuine and valid — such as wrong order placed by mistake, unavailable to receive delivery, etc.
• Please note that misuse of this process or repeated cancellations without valid reasons may affect your ability to use the platform in the future. We encourage all our customers to place orders carefully and responsibly to help us serve you better.
• If Grucify cancels the order due to unavailability or any other reason, users who made an online payment will receive a refund within 2-3 working days.
• Refunds (if applicable) will be processed as per our refund policy.
• At Grucify, we take utmost care in delivering your orders safely and accurately. Once your order has been successfully delivered, it cannot be returned or exchanged under any circumstances.
• We kindly request you to check your items at the time of delivery. After successful delivery, no return requests will be accepted and no refunds will be issued, regardless of whether the payment was made online or through Cash on Delivery (COD).
• We appreciate your understanding and encourage you to reach out to our support team before placing an order if you have any doubts or questions about a product.
• However, if any issue arises, Grucify will not be responsible for it.
We take appropriate security measures, including encryption and authentication, to protect your data. However, no method of transmission over the internet is 100% secure.
Grucify is not intended for children under 13. We do not knowingly collect personal data from children.
We may update this policy from time to time. We will notify you of significant changes via app notifications or email.
If you have any questions or concerns regarding this Privacy Policy, you can contact us at:
Email: info.grucify@gmail.comPhone: +91 9279628845